FAQ
WHO IS NORTH SHORE PUBLISHING?
North Shore Publishing is a Burlington, Ontario, Canada based publishing company specializing in local heritage books and prints. Our business office hours are Monday-Friday 9:00am-5:00pm. *Please note - we are a publishing company and do not have a storefront. We do offer curbside pick up of orders placed online. Read more about us here: About Us
HOW DO I PLACE AN ORDER?
Click ADD TO CART for any item you wish to purchase. You will then have the option to change the quantity. You will have the option to select to pick up your order or have it shipped on the checkout page.
- You can also e-mail us your order and we will send you an online invoice which you can pay by credit card upon receipt.
- For USA and International orders, please see information below.
*If you wish to purchase books for your retail business, please send us an e-mail at info@northshorepublishing.ca for retailer discounts and shipping charges. Please note that retail discounts are off of retail prices, not sale or promotional packages.
Any questions about ordering can be sent to: info@northshorepublishing.ca
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa and MasterCard and all major credit cards, Google Pay, Apple Pay, PayPal in addition to SHOP Payments.
We also accept cheques made payable to: North Shore Publishing. If you would like to pay by cheque, please email info@northshorepublishing.ca with your name and mailing address and what you would like to purchase.
CAN I GET A SIGNED COPY OF A BOOK?
Any of the books by Gary Evans can be signed by the author. To request a signature please email: signature@northshorepublishing.ca
WHAT ARE YOUR SHIPPING RATES?
For orders within Canada :
BOOKS - $7.99 Regular Parcel (no PO Boxes or RR) 4-8 business days, includes tracking
BOOKS - $19.99 Expedited (includes PO Boxes and RR) 1-3 business days, includes tracking
Print Orders (8x10 & 12x16) $14.99
Print Orders (11x17) $20 flat rate
Orders are shipped using Canada Post, Chit Chats, other couriers and occasionally private delivery (Burlington area) to provide the quickest delivery times.
• we also offer CURBSIDE PICK UP. Please select "PICK UP" during checkout
• FOR SHIPPED ORDERS - PLEASE VERIFY YOUR MAILING ADDRESS - IF YOUR PACKAGE IS RETURNED TO US BECAUSE YOU ENTERED YOUR ADDRESS INCORRECTLY, YOU WILL BE RESPONSIBLE FOR THE RETURN CHARGES (EQUAL TO THE AMOUNT YOU PAID FOR SHIPPING) PLUS THE SHIPPING CHARGES TO MAIL YOUR ORDER TO YOUR CORRECT ADDRESS.
For orders to the United States & all other countries:
PLEASE E-MAIL: info@northshorepublishing.ca AND WE WILL GIVE YOU SHIPPING RATES & SEND YOU AN INVOICE
INTERNATIONAL ORDERS
For all orders outside of Canada, please e-mail us at info@northshorepublishing.ca for shipping rates.
I'VE SEEN YOUR BOOKS IN LOCAL BOOKSTORES & BOOK FAIRS AT HIGHER PRICES THAN LISTED ON YOUR WEBSITE.
The prices listed on our website are online prices only. Prices at retail outlets and other venues may be different. Since we are the publishing company, we often have different promotions on our website that can only be given to our online customers.
WHOLESALE ORDERS:
If you wish to purchase items for your retail business, please send us an e-mail at info@northshorepublishing.ca for retailer discounts and shipping charges. Please note that retail discounts are off of retail prices, not sale or promotional packages.
I HAVE A QUESTION THAT WASN'T ANSWERED HERE, CAN I CONTACT YOU?
Yes! Any questions or comments can be e-mailed to: info@northshorepublishing.ca Why don't we use a phone? As a small family business we don't spend all our working day in the office, the easiest way to reach us is by e-mail!